Last updated: 1st march 2026
Crest Dental Studio is committed to protecting your privacy and handling personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and disclose your information.
We may collect:
Personal Information
Full name
Date of birth
Address
Phone number
Email address
Health Information
Medical history
Dental history
Clinical notes
X-rays and diagnostic images
Website Data
IP address
Browser type
Device information
Website usage data (via cookies and analytics tools)
Health information is considered sensitive information under Australian law.
We collect information:
When you book appointments
When you complete medical history forms
During consultations and treatment
Through email, phone, or website contact forms
Through cookies and website analytics
We only collect information reasonably necessary to provide our services.
We use personal and health information to:
Provide dental treatment and care
Manage appointments and records
Process payments and health fund claims
Communicate regarding your care
Comply with legal and regulatory obligations
Improve practice operations and website functionality
We will not sell or rent your personal information.
We may disclose your information to:
Other healthcare providers involved in your treatment
Health funds or Medicare (for claims processing)
Laboratories involved in fabricating dental restorations
IT service providers supporting our systems
Regulatory authorities where required by law
Where overseas cloud storage providers are used, reasonable steps are taken to ensure data protection standards are maintained.
We take reasonable steps to protect your information through:
Secure electronic practice management systems
Password-protected devices
Restricted staff access
Secure data backups
Confidentiality obligations for team members
Health records are retained in accordance with legal requirements (generally at least 7 years, longer for minors).
You may request access to your personal information or request corrections if it is inaccurate.
Requests can be made by contacting our practice directly. We will respond within a reasonable timeframe.
Our website may use cookies and analytics tools (such as Google Analytics) to monitor traffic and improve functionality.
You can disable cookies through your browser settings, although some website features may not function properly.
If you believe your privacy has been breached, please contact us directly so we can investigate.
If you have questions about our privacy poicy or use of cookies, please contact Crest Dental Studio using the contact details provided on our website.
Crest Dental Studio
Thornleigh Marketplace
Phone: (02) 8090 8888
